As more and more of the world’s workforce works from outside the office a new brand of human resources management has been created. Sometimes it’s created in a panic as mobile employees multiplied faster than policy. It’s a good idea to be prepared ahead of time to prevent any hiccups or even worse, making policy on the fly which isn’t good for anyone.
This means a thorough pow-wow between IT and HR. Don’t be tempted to sell tickets to this and leave them alone as long as you don’t hear screams. These two departments must be on the same page with regards to the potentially volatile mix of technology and employees. HR can’t make informed decisions without a complete understanding of all the tools used by the out of office associates. And IT won’t know what to look for or lock down to prevent human resources issues.
Some potential IT issues are:
- Mobile device security-are employees leaving sensitive company data on unsecured phones, tablets or laptops that can be stolen?
- Use of personal devices for company data-sometimes known as BYOD or Bring Your Own Device.
- Access to company data from unsecured locations such as coffee shops or even home offices.
- Regular back-up of data from mobile devices both company and personal.
Some HR issues are:
- What are the legal implications of using personal mobile devices containing company information mixing with personal use? Can harassment claims be substantiated if the incident involved a non-company phone or other device?
- If legal claims (harassment or compromised data) do arise employees may need to surrender personal mobile devices for reasons of evidence.
- What’s the company policy regarding intellectual property if company work is produced on personal devices?
- If an employee is laid off or quits how will company data be retrieved from a personal mobile device?
Managing a remote workforce can be more efficient, use less resources and allow for talent retention by offering a flexible work environment. But it can also open a technological and human resources can of worms so before a disaster strikes put firm policies in place to keep remote (and on-site) employees informed of exactly what policies are in place and how they pertain to day-to-day efforts.
At DataComm Plus we have the tools and expertise to help your mobile workforce stay in touch and increase productivity. From phone systems to video conferencing to mobile apps we have the resources that keep your out-of-office associates connected. Our ongoing support and training will also ensure that your communication system will continue to grow to meet your needs now and in the future.
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