A report by the Gartner Group shows that the vast majority of companies have errors on their phone bills that are costing them thousands each year because they do not report the mistakes and ask for a refund. The mistakes are happening on local, long-distance, conferencing, data, Internet, wireless, cellular and other communications services.
A report by the Gartner Group shows that 80 percent of phone bills from businesses have errors that are never found or reported.
Nearly every business shows the cost of telecommunications as one of their five highest business expenses. Salaries and benefits are one of the only greater costs. Phone bills are usually confusing, full of acronyms, making it difficult for companies to determine if there are errors.
It is common for companies to crunch their numbers assuring their business runs like a well oiled machine. However, according to Vice President Tom Sodemann “Many of our customers don’t realize that they have too many trunks, are spending last year’s prices on broadband, and last year’s prices on long distance. In addition to the report stating that 80% of all bills have errors on them, we frequently find large savings in the connectivity.
On occasion we find errors on past bills and get a complete refund, but it takes a trained eye to spot the mistakes.”
Tom Sodemann says “Our goal is to be able to save our customers enough money so they have zero out of pocket costs for service calls, partner programs, and new equipment. When we can essentially give someone technology and services at no cost, we feel like we accomplished our goal.”
Research indicates it is not just a matter of finding the mistakes. The phone companies are reluctant to give back money, so it usually takes a professional to negotiate the rebates.
Customers of TAG Members win because they do not have to waste time figuring out what errors have been made, and they do not need to spend more time learning how to report the errors and negotiate for a refund. TAG Members do it all for them because they value their customers, recognizing that without happy customers you might as well close your doors.
When you are in the workplace, you are expected to work your hardest to fulfill all of your daily responsibilities. Despite our best efforts, the workplace often becomes a place ...
Many businesses today are worried about how their customers or patients are going to reach them after normal business hours in case of an emergency. Many times the solution ends ...
Thanks to cloud-based computing technology, more and more businesses are able to consider hiring work from home employees. Cost savings are among the many benefits to work from home or ...
With bullying and violence a reality in schools across the nation, the idea of using IP security cameras in schools doesn't seem as far-fetched as it once might have. IP ...
In today's world, it's no secret that your next top employee might not live in the same city, state or even the same country. As business owners and hiring managers ...
Having the most up-to-date telecommunication systems in your office won't matter if you or your employees aren't well-versed on using the telecommunication systems, if the telecommunication systems aren't evolving with ...
Visited with one of our awesome long time business partners Equity Creative. This is their second location since we have been partnering with them and they continue to grow. Equity ...
You can never be too careful when dealing with data that needs to stay safe and secure, but also at your fingertips in the office. What happens if your computers ...
Video surveillance can be an important asset in keeping your employees, customers and assets safe. Look over the benefits we’ve outlined below to find out if surveillance could be the ...
Company summer hours policies have long been in place to keep the summer doldrums at bay for employees. And while employees say that having summer hours would increase their productivity there are ...
How to Stay Focused in the Workplace
How emergency mailboxes can increase productivity while saving
How to Manage Work From Home Employees
Benefits of Utilizing IP Security Cameras in School
Will Video Conferencing Replace Traditional Interviews?
Why Partner With DataComm Plus for Telecommunication Systems
A visit with our long time business partner
Video Surveillance: Keeping Your Business Safe
Are Summers Hours A Good Idea?