A report by the Gartner Group shows that the vast majority of companies have errors on their phone bills that are costing them thousands each year because they do not report the mistakes and ask for a refund. The mistakes are happening on local, long-distance, conferencing, data, Internet, wireless, cellular and other communications services.
A report by the Gartner Group shows that 80 percent of phone bills from businesses have errors that are never found or reported.
Nearly every business shows the cost of telecommunications as one of their five highest business expenses. Salaries and benefits are one of the only greater costs. Phone bills are usually confusing, full of acronyms, making it difficult for companies to determine if there are errors.
It is common for companies to crunch their numbers assuring their business runs like a well oiled machine. However, according to Vice President Tom Sodemann “Many of our customers don’t realize that they have too many trunks, are spending last year’s prices on broadband, and last year’s prices on long distance. In addition to the report stating that 80% of all bills have errors on them, we frequently find large savings in the connectivity.
On occasion we find errors on past bills and get a complete refund, but it takes a trained eye to spot the mistakes.”
Tom Sodemann says “Our goal is to be able to save our customers enough money so they have zero out of pocket costs for service calls, partner programs, and new equipment. When we can essentially give someone technology and services at no cost, we feel like we accomplished our goal.”
Research indicates it is not just a matter of finding the mistakes. The phone companies are reluctant to give back money, so it usually takes a professional to negotiate the rebates.
Customers of TAG Members win because they do not have to waste time figuring out what errors have been made, and they do not need to spend more time learning how to report the errors and negotiate for a refund. TAG Members do it all for them because they value their customers, recognizing that without happy customers you might as well close your doors.
NEW BERLIN, WI – September 28, 2010 - Hosted VoIP is quicklyexpanding its footprint in the small to mid-sized business (SMB)marketplace because it dramatically improves an organization’sprofitability, reduces its risk ...
Hello everyone and happy spring (kind of). I wanted to share some news that I am very excited about for the month of May... We are hosting a lunch and ...
NEW BERLIN, WI While the US economy is still reeling from the recent financial turmoil, small to medium-sized businesses (SMBs) are driving the economic recovery. In today’s marketplace, the Internet ...
Having the most up-to-date telecommunication systems in your office won't matter if you or your employees aren't well-versed on using the telecommunication systems, if the telecommunication systems aren't evolving with ...
Doing business these days can be a national or even global experience and that means staying in touch with people who may be thousands of miles away. So the need ...
Happy Monday everyone! Todaqy I am blogging about the addition of a new position at Phones Plus... We have moved someone into the Customer Advocate position to better serve our ...
Video surveillance can be an important asset in keeping your employees, customers and assets safe. Look over the benefits we’ve outlined below to find out if surveillance could be the ...
Your desk represents you, and the state your desk is in on any given workday gives insight into your habits, style, and work patterns.Your desk is more than a snapshot ...
February 28, 2011 – Phones Plus, Inc., an industry leader in unified communications, announced today that the company is relentlessly educating its customers on the latest technologies designed to increase ...
Even with all of the new technology made available to businesses in this day and age, there is nothing that can prevent phones from occasionally going down and not working. ...
5 Reasons Hosted VoIP is Experiencing Explosive Growth
Lunch and Learn in May, 2011
Protecting Your Company Against Deadly Online Threats is
Why Partner With DataComm Plus for Telecommunication Systems
DataComm Plus Now Offering ConferTel
Video Surveillance: Keeping Your Business Safe
Desk Organization: Why is it Important?
Phones Plus, Inc. Increases Customer Profitability in a