Transparency – Just a darn cool tool

I am sure that there are a fair few people out there who have no clue what network transparency means or how it can be used to make life much easier in businesses with multiple offices. What transparency does is make many physical locations appear to outside callers to be under one roof, rather than spread about in different towns, cities, or even states.

Transparency is a great tool because it makes life easier in offices that work closely together even if they are not geographically close together. Say we have a building in Milwaukee and another one in Chicago where management has to work together on a deal. When they need to ask questions of one another, the manager in the Milwaukee office can simply dial the extension of the manager in Chicago to whom he wishes to speak and they are connected. No call had to be placed, no secretary had to pick up or transfer the call – it was all done as an interoffice page.

The same holds true with transferring calls and conferencing in additional people who need to consult on what is being discussed. An example is that a call comes into the Chicago office but the person actually needs to talk to someone in the Milwaukee office. Rather than having that customer hang up and call the other office, Chicago can just transfer the call to Milwaukee with no disruption to the call. It makes the flow of business very smooth and seamless. Another example is now that the caller is talking to the right person in the Milwaukee office, they need to ask some questions of someone in the Chicago office. The person in the Chicago office can easily be conferenced in to the call so everyone who needs to be in on the conversation is there and contributing.

Having this tool makes life easier for everyone – especially your customers. Just think of how frustrated you get when you call to try and get something taken care of and you are told to hang up and call this other number for another department. It is frustrating and in this day and age, totally unnecessary for businesses to have to function that way. Transparency is a tool for not only making your life easier as an employee, but makes life easier for the people you need to survive in business… Your customers. That is really the key to the whole thing – giving your customers the easiest solution to communicating with the people they need to reach in your company. It will make your business much more productive and your customers happy that they don’t get the runaround when just trying to get things accomplished. 

Related Posts
How To Stop Spam
Many people struggle with the concept of how to stop spam. In a recent study, it was found that the average person receives 105 spam emails in their inbox every ...
What are the career prospects for the Kitchenaid tweeter?
You  may have heard of the tweet sent out on the KitchenAid Twitter feed on the evening of the first presidential debate a week ago or so. If not, let’s ...
READ MORE was laid low by technical issues, not a hacker.
In a dramatic event with far reaching effects the Internet registrar, reportedly the largest hosting provider for secure websites, went down on Monday, the 10th  of September, taking thousands, ...
NEW BERLIN, WI – March 28, 2011 – Phones Plus, Inc., an industry leader in unified communications, announced today that the company is providing its customers with Virtual Hosted Office ...
Phones Plus, Inc. is hosting another lunch and learn on the topic of SIP Trunking.  The event is going to take place on Thursday, June 10th at the Doubletree Hotel ...
Here we go!  Entering into a new time where social media is going to become a more prominent part of our business to help us share more easily and seamlessly ...
The Best Customer Service Companies: What are the skills they have in common?
Anyone who has ever done business with USAA, L.L. Bean, Lexus or any one of the other top rated customer service companies in the country understands how a positive experience ...
Just stopped in to visit and have lunch with Equity Creative!
Visited with one of our awesome long time business partners Equity Creative.  This is their second location since we have been partnering with them and they continue to grow.  Equity ...
February 28, 2011 – Phones Plus, Inc., an industry leader in unified communications, announced today that the company is relentlessly educating its customers on the latest technologies designed to increase ...
Are summer hours bad for your company?
Company summer hours policies have long been in place to keep the summer doldrums at bay for employees. And while employees say that having summer hours would increase their productivity there are ...
How To Stop Spam
KitchenAid, Twitter, And How NOT To Use Social
GoDaddy.Com: Hacker Or Router Issue?
SIP Trunking Lunch and Learn
Getting Started on Utilizing Social Media Tools
The Best Customer Service Companies: What are the
A visit with our long time business partner
Phones Plus, Inc. Increases Customer Profitability in a
Are Summers Hours A Good Idea?

Written by 

Leave a Reply

Your email address will not be published. Required fields are marked *